Shipping Policy

Keeptto.com ("we" and "us") operates the website located at http://keeptto.com/ ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms are provided to ensure both parties are aware of and agree upon this arrangement, thus mutually protecting and setting expectations for our service.

1. General Subject to stock availability. While we strive to maintain accurate stock counts on our website, there may be occasional discrepancies, and we may not be able to fulfill all items at the time of purchase. In such instances, we will fulfill the available products and contact you to determine whether you prefer to await restocking of the backordered item or if you would prefer a refund.

2. Shipping Costs Shipping costs are pre-calculated during checkout based on the order. Payment for shipping will be collected with the purchase, and this price will constitute the final shipping cost for the customer.

3. Delivery Terms 3.1 Delivery Time Your order will typically be delivered within 90 minutes, depending on your location in India. However, in some cases, delivery may take longer based on the accessibility of your location.

3.2 Dispatch Time We process and ship every order within 7-10 days of receiving it. Our warehouse operates from Monday to Sunday during standard business hours, except on national holidays when the warehouse will be closed. In such cases, we take steps to minimize shipment delays.

3.3 Change of Delivery Address Requests for a change of delivery address can be accommodated at any time before the order has been dispatched.

3.4 Items Out of Stock If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.5 Delivery Time Exceeded If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking Notifications Upon dispatch, customers will receive a tracking link allowing them to follow the progress of their shipment based on the latest updates provided by the shipping provider.

5. Parcels Damaged in Transit 5.1 If you find that a parcel is damaged in-transit, please try to reject the parcel from the courier if possible and then contact our customer service.

5.2 If the parcel has been delivered in your absence, please contact customer service for further instructions.

6. Cancellations If you decide to cancel your order before receiving it, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

7. Insurance Parcels are insured for loss and damage up to the value stated by the courier.

7.1 Process for Parcel Damaged in Transit We will initiate a refund or replacement as soon as the courier completes their investigation into the claim.

7.2 Process for Parcel Lost in Transit We will initiate a refund or replacement as soon as the courier conducts an investigation and determines the parcel to be lost.

8. Customer Service For all customer service inquiries, please submit a ticket through our website.

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